Spotlight on Kelly Aranda: Concierge Healthcare Advocate

Spotlight on Kelly Aranda: Concierge Healthcare Advocate at Emry Concierge

Meet Kelly Aranda, a dedicated Concierge Healthcare Advocate at Emry Concierge, where her expertise and compassion make a significant impact every day. With 20 years in the healthcare industry, Kelly specializes in claim submission, appeals, patient billing and authorizations, removing complexity and providing essential insurance support to clients navigating the healthcare system.

Early Inspirations and Career Path
Kelly’s journey began in a clinical setting, where she quickly recognized a pressing need for administrative support in healthcare. This realization steered her towards becoming the advocate she is today, focusing on easing the administrative burdens for both providers and patients. Her role at Emry encapsulates her mission to ensure clients receive the healthcare they need without the usual hassle and confusion that often accompanies insurance processes.  

Navigating Challenges with Expertise
One of Kelly’s standout accomplishments came when she was tasked with a particularly challenging case involving a client who needed an elective surgery with a non-participating surgeon. Kelly skillfully negotiated a single case agreement between the surgeon and the insurance company, leading to a successful surgery and profoundly impacting her client’s life. This scenario is just one example of how Kelly’s efforts directly translate to real-life benefits for those she serves.

Pride and Achievement
Kelly cites her consistent achievement of performance goals, adept management of multiple client projects, and her ability to reduce clients' out-of-pocket expenses as her top professional milestones. These accomplishments not only highlight her dedication but also her ability to deliver exceptional customer service and significant cost savings, all while managing a demanding workload.

Kelly Aranda exemplifies the spirit of advocacy and dedication in the world of healthcare. At Emry, she continues to be a beacon of support and guidance, ensuring that every client she works with is empowered and cared for in their healthcare journey.

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