Spotlight on Sarah Carrano: Director of Concierge Advocacy at Emry Health

Introducing Sarah Carrano, Director of Concierge Advocacy at Emry, who brings over two decades of experience to her role. Sarah specializes in appeals, prescriptions and precertification processes, utilizing her extensive knowledge to navigate the complexities of the healthcare system for her clients.

Background and Professional Journey
Sarah's professional journey began in revenue management, where she excelled in maximizing quarterly targets for providers. However, her career took a significant turn when a personal experience highlighted the crucial need for patient advocacy. This realization propelled her towards her current role at Emry, where she dedicates herself to alleviating the financial and administrative burdens of healthcare for patients.

Role at Emry
At Emry, Sarah's expertise is pivotal in assisting clients through the often-daunting healthcare landscape. Her approach combines resourcefulness with a deep commitment to the well-being of her clients, ensuring they access the care they need without unnecessary financial stress.

Sarah has tackled numerous challenging projects, but one particular case stands out. She was instrumental in assisting a client who faced a hefty bill for a specialty medication due to its coverage conditions under the medical benefit. Through diligent research and coordination, Sarah discovered and leveraged a manufacturer copay assistance program, which not only reimbursed the client $15,000 but also helped them meet their deductible and out-of-pocket maximum.  

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