Spotlight on Michelle Polo-Tierney: Director of Concierge Advocacy at Emry Health

Introducing Michelle Polo-Tierney, Director of Concierge Advocacy at Emry. With 27 years of deep industry experience, Michelle is an expert in navigating the complexities of the ACA marketplace, group insurance and Medicare. Her extensive knowledge and strategic acumen are underpinned by her multiple state licenses as a Life and Health producer and her specialization in Medicare.

Educational and Professional Expertise

‍Michelle holds Life and Health producer licenses in New Jersey, Pennsylvania, New York, Florida and South Carolina. This extensive licensing allows her to operate with a broad understanding of regional insurance landscapes, greatly enhancing her ability to manage national client needs effectively.

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Role at Emry

At Emry, Michelle provides invaluable guidance on insurance coverage issues, offering consultative solutions tailored to each client’s unique situation. She manages claim submissions, addresses billing concerns, clarifies benefits and ensures accuracy in healthcare billing. Her role also involves handling appeals for coverage denials, securing her clients’ rights to necessary medical services.

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One of Michelle's most challenging projects involved negotiating coverage for a $93K neurosurgery bill, where the surgeon was not contracted in-network. The rarity of the procedure added to the complexity, but Michelle’s persistent advocacy through the appeal process resulted in the plan covering almost the entire bill, reducing the client’s responsibility to just $200.

Value of the Goodroot Community

Being part of the Goodroot Community provides Michelle with access to a wide range of resources, support and services, enabling her to offer a comprehensive suite of options to her clients. For Michelle, this community connection is not just about expanding capabilities—it’s about being part of a collective effort to improve client outcomes in healthcare.

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